Privacy Policy

Last updated: January 12, 2026

This Privacy Policy describes how we collect, use, store, and protect your personal information when you use Resard, our fleet and asset tracking platform. We are committed to protecting your privacy and handling your data with transparency and security.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when you:

• Create an account: Name, email address, password
• Use our services: Asset information, custom labels, notes, and settings
• Contact us: Support requests, feedback, and correspondence

1.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Location Data: GPS coordinates, timestamps, and movement patterns of tracked assets
• Telemetry Data: Sensor readings, performance metrics, and operational parameters
• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent, interaction patterns
• Log Data: Access times, error logs, system performance data

1.3 Asset Tracking Data

Our core service involves collecting and processing:

• Real-time and historical GPS location coordinates
• Distance traveled and route information
• Sensor parameter readings (temperature, speed, fuel, etc.)
• Asset status and activity indicators

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Provide real-time asset tracking and monitoring
• Calculate distance traveled and generate reports
• Display asset locations on maps
• Process and display sensor telemetry data
• Send notifications and alerts

2.2 Service Improvement

• Analyze usage patterns to improve features
• Develop new functionalities based on user needs
• Optimize performance and reliability
• Conduct research and analytics

2.3 Communication

• Respond to your inquiries and support requests
• Send service-related announcements
• Provide updates about new features (with your consent)
• Send administrative communications

2.4 Security and Compliance

• Detect and prevent fraud or abuse
• Ensure system security and integrity
• Comply with legal obligations
• Enforce our Terms and Conditions

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 With Your Consent

We will share information when you explicitly authorize us to do so.

3.2 Service Providers

We may share data with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Mapping and geolocation services
• Email delivery services
• Analytics and monitoring tools
• Customer support platforms

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Governmental requests
• Protection of our rights and property
• Emergency situations involving personal safety

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Storage and Security

4.1 Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide you with services
• Required to comply with legal obligations
• Necessary to resolve disputes and enforce agreements

4.2 Security Measures

We implement industry-standard security measures including:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Monitoring for unauthorized access
• Regular security updates and patches

4.3 International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence. We ensure appropriate safeguards are in place for such transfers.

5. Your Rights and Choices

5.1 Access and Portability

You have the right to:

• Access your personal information
• Request a copy of your data in a portable format
• Obtain information about how we process your data

5.2 Correction and Updates

You can update your account information and preferences at any time through your account settings.

5.3 Deletion

You may request deletion of your account and associated data. Note that:

• Some information may be retained for legal compliance
• Backup copies may persist for a limited time
• Anonymous or aggregated data may be retained

5.4 Opt-Out Rights

You can opt out of:

• Marketing communications (while still receiving service-related messages)
• Certain data collection practices where technically feasible

5.5 Cookie Management

You can control cookies through your browser settings, though this may affect functionality.

6. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze usage patterns and performance
• Provide personalized experiences

8. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices
• New legal requirements
• Service improvements or additions

We will notify you of material changes by:

• Email notification to your registered address
• Prominent notice within the Service
• Updating the "Last updated" date above

Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Data Protection Rights (GDPR/CCPA)

If you are located in the European Economic Area or California, you have additional rights including:

• Right to be informed: About data collection and use
• Right of access: Request copies of your data
• Right to rectification: Correct inaccurate data
• Right to erasure: Request deletion of your data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a standard format
• Right to object: Object to certain processing activities
• Rights related to automated decision-making: Including profiling

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Address: Data Protection Officer, Resard — Erbil, Kurdistan Region, Iraq
• Phone: +964 750 380 7676

12. Supervisory Authority

If you are located in the EEA, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable law.

By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.